Employees displaced after surprise AT&T store closing in Austin

Brett Bachtle
Created: January 16, 2020 08:02 PM

(ABC 6 NEWS)--At the start of the week, Kacie Huggan was working as a retail sales consultant. Now she's on the hunt for a new job after she says she was let go without any warning.

"I'm still shell shocked. I still have no idea,” said Huggan.

Huggan's workday started like any other. It wasn't until she returned from her lunch break that she learned she would be out of a job the next day.

"Tuesday I come back from lunch at 3 p.m. and told that the store is closing at end of business,” Huggan said.

The retailer wasted no time. Huggan says signage came down around 4 o'clock Tuesday afternoon. Now, just above the padlocked door, a new sign hangs in the window reading, ‘This location is permanently closed.’

"I'm a single parent so it's a really big impact. Not having a job, no severance package, nothing,” said Huggan.

According to Huggan, her manager said the sudden closing is a result of condensing.

"I was like, ‘OK, what does that mean for me?’ He was like, ‘Well, we have a position open in Andover which is two and a half hours away,’” Huggan said.

Huggan also says she knew of open interviews expected to take place on Friday, which leads her to believe the announcement may have come as a surprise to her superiors as well.

"Why would you do that to people? You've basically just upended two people's lives,” said Huggan.


We reached out to the store manager for comment but have not heard back. We also reached out to AT&T's authorized retailer who owns and operates the Austin store for additional information. We have not heard back from them at this time.

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