Epic Win or Fail? Employees Weigh-in on Mayo Clinic's Epic Transition

May 07, 2018 11:02 PM

(ABC 6 News) -- It's officially here. Mayo Clinic has gone live, transitioning to the brand new Epic Software system.

Last week we introduced you to this conversion, but now we're checking in to see how the launch, as well as training, is going.

Mayo Clinic has been answering all of our questions but has not yet been available for an on-camera interview through this process so ABC 6 News took to the streets of Rochester to see how things were going for employees.

There were definitely mixed responses.  Some are saying, “It’s going really well.” Others explained, “We are doing everything we can.”

Mayo Clinic officially launched the system early Saturday morning. Now, it's all about getting used to something brand new.

“From people who are doing the training, they’re going to hate it in May and love it in June. That's the word on the street. They're scared now but change is scary,” one Mayo Clinic employee said.

Preparing for this massive change didn't come without its roadblocks. There were definite ups and downs. Some of the top concerns from staff included the time it took to train on the system, an estimated six to eight weeks, meaning no vacation or PTO before the system launch.

“It really probably takes at least two to three months to really feel totally comfortable with something as large as this and as new but after about the three month time period people are feeling pretty comfortable with it,” said Dr. Richard Helmers has been on the project planning team since the beginning.


Dr. Helmers has been a part of the Eau Claire Mayo campus Epic transition that went live last year.

“What we did in the first two weeks of go-live was cut back on patient schedules because we knew that providers would take longer to get through each step and only went back to full calendars when everybody felt that they were ready for that. The same thing is going to happen in Rochester,” Dr. Helmers said.

Some Mayo employees are still in the process of dealing with that learning curve. “Phone calls take a lot longer,” explained one employee. “It's had its bumps. It's been so many years of a lot of work and it's all ready. We're all just sitting back waiting for it,” said another Mayo team member.

One thing's for sure, employees know the transition will be worth it in the end. “It's going to be so much better afterward that we're all looking forward to it.”
The total cost of this transition is estimated at $1.5 billion, and Mayo Clinic tells us, a majority of that is from training.

Next Monday, May 14 at 10 P.M., watch ABC 6 News for the final part of our series on Mayo's Epic transition.  We'll be explaining what this entire process has been like for the city of Rochester, economically.


Noelle Anderson

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