Created: 02/18/2014 6:45 PM KAALtv.com
By: Brianna Long
(ABC 6 NEWS) -- It's a story we've been following all winter long; frozen water pipes. This winter has been especially bad for it, because of some extremely cold temperatures we've seen. And if that pipe bursts, it can get pretty costly.
"Everything is so cold. We've got more than 75 people on a waiting list," said Scott Wiederhoeft, with Rochester Heating and Plumbing.
It's been a busy year for their company, because of frozen and burst pipes, both inside and outside of homes and businesses.
"I've been working here, doing this for 18 years, and probably the most we ever had was like 20 people on a waiting list," said Wiederhoeft.
For homeowners, if an underground water pipe freezes, it can cost hundreds, if not thousands, of dollars for a company to come and thaw it out.
"We've devised a mechanism to put, we take the water meter out and we're using water pressure to thaw the water line, said Wiederhoeft.
But in Rochester, there is a way that your utility company can pay for that. It's a kind of insurance program offered by RPU.
"Service Assured. It's a program we offer for protection your underground utilities and one utility 1.99 a month to protect it," said Tony Benson, with Rochester Public Utilities.
You just have get an inspection done on your water system, have your water temperature checked. And in 2-3 weeks, you can that insurance that could come in handy.
"Personally, I've had it for years. It's just one of those things, you never want to run into if you don't have to, but if you do, you have that protection," said Benson.
"For the money, it's a great insurance policy, whether its for this, or for just having a water line that goes bad during the summer," said Wiederhoeft.
So it may be something to think about, as the problem could get worse, before it gets better.
"Cross your fingers. Hope for an early spring and hopefully you're not one of the many that end up on the frozen list," said Wiederhoeft.