ABC 6 Investigates Utility Email Scam

Created: 01/30/2014 7:25 PM
By: Ellery McCardle

(ABC 6 NEWS) -- A local woman contacts ABC 6 Investigates after getting a scam email. We find she's not the only one being targeted.

This time of year, we're cranking our heaters at home, trying to stay warm. We expect our utility bill to be higher, but not as high as one woman found.

"On my computer I pretty much just do email," said Rhonda Dedor.

When she found this email claiming to be from PG & E Energy, something didn't look right.

"Doesn't have an address, no phone number, contact us," said Dedor.

In her inbox, she found a bill claiming she owed $559. The email address? 

"Do not reply at," said Dedor.

Dan Hendrickson of the Better Business Bureau says this is a classic utility scam.

"I think the purpose is to confuse people, maybe panic people," said Hendrickson.

The name PG & E may sound familiar to you. It's a real company. It stands for Pacific Gas & Electric Company and its based in California. If you look on its website, it has an alert about this very same scam.

We showed Dedor what we found. On the real PG & E's website, it shows an exact copy of what rhonda got.

"Its even the same amount," said Dedor.

We're told the best thing to do if you get one of these emails is to delete it and contact the utility company its supposedly coming from. That's what Dedor did, but she's still worried about who has her email.

"It frightens me a little because i don't know how much information is out there and who has it," said Dedor.

The Better Business Bureau is always tracking utility scams. Just a reminder, utility companies have payment plans if you have trouble keeping up with your bills.

If you've been targeted by a scam or have an issue you'd like us to investigate, send an email to news@