Posted at: 12/07/2013 9:53 PM
By: Jenna Lohse

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Local Organizations Help with MNSure Enrollment

(ABC 6 News) --- MNsure has now granted close to $5 million to organizations across the state. The goal is to help people sign up for coverage. Three Rivers Community Action is the only organization in the Rochester area to receive money. Friday they had first MNsure enrollment assistance session.

"I tried to do it on my own and got stuck,” said Kari Brown of Rochester.

It's no secret, navigating through the MNsure website isn't so easy. For those needing a little extra help getting signed up for coverage, there is now a local organization to turn to.

"We try to provide as much resources as we can,” said Larry More, navigator with Three Rivers Community Action.

Larry More helped people through the MNsure website Friday at the Rochester Public Library, "We'd like to have a room full of people here,” said More.

But that just wasn't the case for Three Rivers' first session of enrollment assistance. Only two people showed up, one of them being Kari Brown.

"Normally I can get into the website and I put in my password and that's where it dies,” said Brown.

Problems with simply getting into the website has been one of the biggest issues. Larry says he received an email from MNsure saying the large volume of site traffic is to blame. Sure enough, there was no getting past the error page at the enrollment session Friday.

"It's frustrating for the client and it is also frustrating for us as navigators because we're not able to provide that assistance in a timely manner,” said More.

But for Kari Brown, there's no need to worry, "If the website would have worked, then I would have got the help, but I’ll come back,” said Brown.

If you are in need of some one on one assistance getting signed up for coverage, Three Rivers Community Action will be at the Rochester Public Library again next Friday.