Posted at: 09/09/2013 6:33 PM
By: Jenna Lohse
In-Room Home Care Service Comes to Some Rochester Hotels
(ABC 6 NEWS) -- With Mayo Clinic set to double in size in the next decade, a local hotel is getting on board offering their guests a service that you can't find anywhere else in Rochester.
It's no secret many of the guests staying at hotels in Rochester are patients at Mayo Clinic. Now the Kahler and a few others, are offering in-room care from a new nursing staff, to make their guests that much more comfortable.
Registered nurse Sara Romeo has been talking to hotel guests nonstop since last week. These guests are taking advantage of a first of its kind hotel service in Rochester.
Kahler-Marr In-Room Home Care Services is a way to help hospital patients receive the follow up care they need after surgery.
"It's to help them get ready for their appointment, get them ready to go to bed, bathing, meal planning, meal ordering, transferring to appointments,” said Sara Romeo, Registered Nurse for Kahler-Marr In-Room Home Care Services.
The hotel recently received its Class A Home Health License that allows the hotel nursing staff to do things like blood sugar and vital sign checks as well.
"Mayo Clinic does turn away about 70 people that are coming for surgeries, because they don't have anyone to come with them so we saw a need right there,” said Romeo.
That's 70 patients each month, which is why Mayo Clinic offers a “Ticket to Ride” program allowing the hotel bellman to get the patient after sedation and take them back to the hotel.
"Anything that our community can do beyond the services that they get at the world renowned Mayo is what I think so many people in this community are already on board with,” said Donna Caflisch, Director of Retail Operations at Kahler.
These in-room services are offered at Kahler Inn and Suites, Rochester Marriott and Rochester Residence Inn as well. With the goal of meeting the needs of patients at Mayo Clinic and growing along with the city of Rochester.
"Their vision is destination medical center and all we want to do is be a part of participating in that creating a destination medical community,” said Caflisch.
The in-room home care services cost out of pocket for hotel guests, but there seems to be a need for them. The nursing staff says they're already setting up appointments through October.